Aiwooping LED Luminaire Limited Warranty

What the Warranty covers
Aiwooping warrants its Aiwooping Brand (See-Me-See Brand) products to be free from defects in material, workmanship, and title and to operate from the date of invoice (or date of manufacture if invoice date is not known or available) as provided in the Terms and Conditions set forth below. If the product is determined to have failed during the warranty period, Aiwooping will, in its sole discretion, repair the product or defective part, replace with the same or a functionally equivalent product or part, refund or credit the purchaser. Any refunds or credits issued to the purchaser will be on a prorated basis according to the following calculation:

If Aiwooping chooses to replace the product and is not able to do so because the product has been discontinued, has been modified, or is otherwise not available, REVOLVE may, in its sole discretion, replace the product with a comparable product that is functionally equivalent to the product to be replaced. Repaired or replaced Covered Products are warranted for the remainder of the original Warranty Period.

This limited warranty only applies when Aiwooping products are operated as specified; have been correctly wired and installed; are operated within the electrical values publicized on all the labels; used in lighting equipment designed and approved for the application and in environmental conditions (temperature, humidity, air movement, and free of substances that may react corrosively with the product or parts of the product) within the normal specified operating range of the product. This warranty only applies to fixtures operating on a cycle of 10 hours or more per start and operated a maximum of 4400 hours per year. For purposes of clarity, the cost of removal or installing a repaired or replaced product or part, including but not limited to labor costs or expenses, shall be the sole liability of the purchaser.

This limited warranty is for a period of three (3) years from the date of invoice (or date of manufacture if proof of purchase is not available), with all components to be ordered, assembled, and shipped from a Aiwooping location. This only applies to Aiwooping components; for non-Aiwooping components, the supplier or manufacturer must be contacted for warranty claims. Any repair, alteration or modification of the product, including replacement of product components with components of other manufacturers will void the warranty in its entirety. Aiwooping reserves the right to request the return of all allegedly defective products or components for testing and verification. Some selected fixtures may have a Five (5) year warranty or a ten (10) year warranty, and will be noted as such on https://aiwooping.com.
For products with discrete chip technology (individual LED chips), Aiwooping warrants that no more than 10% of the discrete LEDs will fail within the stated warranty period.

What is NOT covered under the Warranty
This warranty does not apply to 1) Cosmetic defects, 2) damage or failures caused by acts of God, as a result of any abuse, misuse, vandalism, fire, corrosive environments, power surges, excessive switching cycles, accident, theft, improper storage or maintenance, animal or insect infestation, abnormal use, tampering, unlawful acts by third parties, or use in violation of any applicable standard, code, or instructions for use in installations including those contained in the National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA).

Aiwooping reserves the right to inspect all allegedly defective products and/or components to determine the cause of failure and patterns of usage. The date of purchase and product installation date must be verified to validate the elapsed operating hours if a warranty claim is sought.

Warranty Activation/Service Claims
You must make a valid claim to Aiwooping LED to receive coverage under the Warranty. Warranty and Service claims are initiated by contacting Customer Care:

Phone/WhatsApp: 0086-13922120512

Email: info@aiwooping.com

Return of Defective Products
After contacting Aiwooping, if it is determined to be necessary, a Return Material Authorization (“RMA”) number will be issued, and the purchaser shall promptly return the product to Aiwooping at the purchaser’s expense. The RMA number must be present on the packing slip and on the outside of the shipment packaging of the returned material. Product must be returned within 30 days of receiving the RMA number. Failure to follow this procedure voids this warranty.

Limitation of Liability
THE AGGREGATE LIABILITY OF Aiwooping LED ARISING FROM OR RELATED TO THIS WARRANTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT OF COVERED PRODUCTS AT Aiwooping’S OPTION. THE REMEDIES OF THE USER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND ARE USER’S SOLE REMEDIES FOR ANY FAILURE OF Aiwooping TO COMPLY WITH ITS OBLIGATIONS HEREUNDER. NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, IN NO EVENT SHALL Aiwooping BE LIABLE IN CONTRACT (INCLUDING WARRANTY), IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR DAMAGE TO PROPERTY OR EQUIPMENT OTHER THAN PRODUCTS TO WHICH THIS WARRANTY RELATES, LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PRODUCTS, COST OF CAPITAL, CLAIMS OF CUSTOMERS OF THE USER OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, REGARDLESS OF WHETHER SUCH POTENTIAL DAMAGES ARE FORESEEABLE OR IF USER HAS BEEN ADVISED OF SUCH DAMAGES.

Modifications
Aiwooping LED reserves the right to modify this Warranty at any time, and any modifications will be effective for all orders placed on or after the effective date of such revised Warranty.

Transfer
This Warranty cannot be transferred without the prior written consent of Aiwooping LED.